Reference

What You Agree To When You Use memori88

These terms set the rules between you and memori88 — covering how your account works, what we expect from you, and what you can expect from us.

Applies to all account activityTouch 'n Go eWallet, Boost, GrabPay coveredSubject to local law where you accessUpdated terms replace earlier versionsContact us to clarify any clause
memori88 What You Agree To When You Use memori88
TERMS CONTACT

How to Reach Us About These Terms

Live Chat Our live chat channel is the fastest route if you have a question about a specific clause or need to clarify how a term applies to your account right now.
Email Support Send us a written query by email when you need a documented response — useful for account-specific questions where you want a record of our reply.
Account Help Centre The help centre covers common questions about account rules, withdrawal conditions, and payment terms. Players in Kota Bharu can access it via mobile browser without needing the desktop site.
HOW WE HANDLE THIS

Our Commitments Under These Terms

Beyond the rules, these terms reflect how we operate in practice — from account data to how we handle disputes when something does not go as expected.

Account Data & Retention

We keep your account records — transaction logs, verification documents, betting history — for as long as required by applicable rules. You can request a copy of your data at any time via email.

Account Security Steps

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact live chat immediately — we can lock the account before any funds move.

Updating Your Details

Name, phone number, and linked e-wallet details can only be changed through a verified request to our support team — not self-service, to protect against unauthorised edits.

Dispute & Term Queries

If you disagree with how a term has been applied to your account, raise it with our support team in writing. We log every dispute and respond with a specific reference, not a form reply.

Common Questions About These Terms

These are the questions we hear most from people reading through the terms for the first time. If yours is not here, live chat can answer it directly.

Yes. Whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX, all transactions on your account fall under these terms alongside any rules from the payment provider.

The updated terms take effect as published at this URL. Continuing to use your account after an update means you accept the revised version. We aim to notify you of material changes through your account.

No. These terms only permit one account per person. Duplicate accounts can be suspended and any associated balance may be voided pending a review of the circumstances.

Send a written request to our email support channel. We will confirm your identity first, then provide a record of the data we hold on your account within a reasonable timeframe.

Withdrawals must go to the same wallet or bank account used for deposits. We verify account ownership before processing — this applies to all methods including Touch 'n Go eWallet and GrabPay.

Access to memori88 and its features is available where local law permits. These terms do not override your statutory rights under Malaysian law; they operate alongside them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.